![]() ![]() If your BIOS has a USB or Thunderbolt 3 Configuration page, ensure that the following options are checked: USB port does not function in pre-OS environment. Try to disconnect and reconnect again with the docking station. Ensure that the computer is connected to the docking station.Ensure that your Dell WD15 docking station is connected to AC.Reinstall the Realtek Ethernet Driver or update your BIOS from /support.Ĭable LED is not ON after it is connected to your host.Ensure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager.If your BIOS setup has a LAN/GBE Enabled/Disabled option, ensure that it is set to Enabled.Ensure that the Ethernet cable connections are secured at the firewall and the hub or workstation.The docking station does not support HDCP content.The HDCP content is not displayed on the attached monitor. Please check if the plugged device is shown in the Windows Device Manager.Try plugging the USB device into another port. If your BIOS setup has a USB Enabled/Disabled option, ensure that it is set to Enabled.Ensure that the computer is connected with the docking station.The USB ports are not functioning on the docking station. If that fails, try to replug in the audio cable to the docking station from the external speaker output. First try powering off and then turning on the docking station. The most likely cause of audio output problems on the docking station is a bad audio-out connector.If your BIOS setup has an Audio Enabled/Disabled option, ensure that it is set to Enabled.Ensure that the correct playback device is selected in the computer.The audio connector is not functioning or there is a lag in the audio. Open the Intel HD Graphics Control Panel and go to the Multiple Displays control to set the display to the extended mode.Ensure the Intel HD Graphics software is installed in the Windows Device Manager.The video on the attached monitor is not displaying as an extended monitor. Or disconnect the monitor from your docking station and turn off and on to reset You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. When the monitor is distorted or flickering, reset your monitor to restore it to its original settings.Ensure the video cable attached to the monitor is tightly secured to the video port in the docking station.The video on the attached monitor is distorted or flickering. See the User Manual of your computer or contact your computer manufacturer for assistance on enabling this feature. If your monitor is connected to a docking station, then the video output on your computer may be disabled.If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor.In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60 Hz for both the monitors. This may be due to one or more monitors supporting higher resolutions than docking station can support.Ensure that the monitor’s display output setting is set to the correct output.Ensure that the video cable that is attached to the panel is tightly secured to the video port in the docking station.Ensure that the computer is connected with the docking station to disconnect and reconnect to the docking station.No video on the monitors that are attached to the HDMI, mini-DP port, or the VGA port on the docking station ![]()
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